Privacy Policy
Last updated: [date to be added before publication]
Who we are
This website is operated by Renaid Energies ([registered business name, address and registration details to be added]). For privacy questions, contact [privacy contact email to be added].
Information we collect
We collect the information you choose to submit through our forms, including:
- Contact details: your full name, phone number with country code, email address and company name.
- Enquiry details: the description you provide, such as products, specifications, quantities, delivery destinations, or, for suppliers, your company and product range.
- Documents shared later: files you send us by email after we respond, such as BOQs, datasheets or catalogues.
- Technical data: [describe any server logs, analytics or cookies actually in use].
How we use information
We use submitted information to respond to enquiries, assess sourcing requirements, share requirements with potential suppliers where needed to obtain quotations, evaluate supplier applications, and communicate with you about your enquiry. We use your details for marketing only if you opted in. [Confirm and list the legal bases relevant to your jurisdictions.]
Sharing with suppliers and service providers
To obtain quotations, we may share relevant requirement details with manufacturers or suppliers. [State whether buyer identity is shared.] We also use service providers to operate this website and handle enquiries, such as [hosting, form handling, email and storage providers to be listed].
International data transfers
Because we work with buyers and suppliers in different countries, information may be transferred internationally. [Describe the countries and the safeguards you use, where applicable.]
Cookies and analytics
[Describe the cookies and analytics tools actually in use. If none are used, say so. If analytics are added later, update this section and any consent mechanism required.]
Data retention
We keep enquiry and supplier information for [retention period to be defined], or longer where needed for an ongoing business relationship or legal obligation.
Data security
We take reasonable measures to protect submitted information, including restricting access to uploaded files to authorised personnel. No method of transmission or storage is completely secure.
Your rights
Depending on where you are, you may have rights to access, correct, delete or restrict the use of your personal data, and to object to marketing. To make a request, contact [privacy contact email].
Changes to this policy
We may update this policy. The date at the top shows when it was last revised.